At VNG Game, we strive to provide our gaming community with high-quality products and services. To ensure customer satisfaction, we have established the following refund and return policy. Please read carefully to understand your rights and responsibilities.
1. Eligibility for Returns
You may return items purchased from VNG Game under the following conditions:
- Items must be in their original packaging and condition.
- Products must be returned within 30 days of the purchase date.
- A valid proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are non-returnable:
- Digital products, including game downloads and in-game purchases.
- Used or opened items that cannot be resold.
- Gift cards and prepaid game cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to us via email at [email protected] or call us at 0902476650.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Follow Instructions: Our team will guide you through the return process and provide you with a return authorization if applicable.
4. Refund Process
Once we receive and inspect the returned item:
- If approved, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that shipping fees are non-refundable.
5. Exchange Policy
If you wish to exchange a product for a different item:
- Please follow the return process outlined above.
- Once we receive your returned item, we will process your exchange based on the current availability of the desired item.
6. Customer Support
For any questions or further assistance regarding our refund and return policy, please contact us:
- Email: [email protected]
- Phone: 0902476650
- Address: 139 Đ. Võ Văn Kiệt, Hoà Long, Bà Rịa, Bà Rịa – Vũng Tàu, Vietnam
Thank you for choosing VNG Game! We appreciate your support and look forward to serving you.