Encountering a bug in your favorite VNG Game can be frustrating. We get it! That’s why we encourage you to report any bugs you find so we can squash them and make your gaming experience as smooth as possible.
Why Reporting Bugs Matters
Every bug report, no matter how small, contributes to a better gaming experience for everyone. Here’s how:
- Improved Gameplay: Bugs can cause glitches, crashes, and unfair advantages, disrupting the flow of the game. By reporting them, you help us identify and fix these issues, creating a more enjoyable and balanced playing field for all.
- Enhanced Game Development: Your bug reports provide valuable insights into areas of the game that might need improvement or further testing. This feedback helps us prioritize future updates and ensure a higher quality product.
- Stronger Community: When you report bugs, you’re actively participating in making the VNG gaming community a better place. Your contributions help foster a more positive and collaborative environment for all players.
How to Report a Bug Effectively
To help our developers resolve bugs quickly, please provide as much detailed information as possible when submitting your report. Here’s a handy guide:
- Game and Platform: Specify the exact game and platform you’re experiencing the bug on (e.g., Mobile Legends: Bang Bang, iOS).
- Bug Description: Describe the bug clearly and concisely. What exactly happens, and when?
- Steps to Reproduce: Provide a detailed sequence of actions that consistently lead to the bug. The more specific, the easier it is for our developers to replicate and address the issue.
- Frequency: How often does the bug occur? Is it a one-time event, or does it happen every time you perform certain actions?
- Screenshots/Videos: Whenever possible, include screenshots or video recordings showcasing the bug in action. Visual evidence is invaluable in helping our team understand and diagnose the issue.
- Device Information: For mobile games, mentioning your device model, operating system version, and available RAM can be helpful in identifying device-specific issues.
What Happens After You Report a Bug
Once you’ve submitted your bug report, our team will review it and start investigating the issue. While we strive to address all reports promptly, the time required to fix a bug can vary depending on its complexity and the development team’s current workload.
Rest assured, we take all bug reports seriously and are committed to providing timely updates and solutions. You can track the status of your submitted bugs and view solutions implemented on our gear player support page.
Common Bug Report Scenarios
Here are some situations where reporting a bug is crucial:
- Game Crashes or Freezes: If your game unexpectedly closes or becomes unresponsive, provide details about what you were doing before the crash occurred.
- Graphical Glitches: Encountering strange textures, missing objects, or distorted visuals? Report these to help us maintain the visual fidelity of our games.
- Gameplay Issues: Bugs affecting game mechanics, character abilities, or item functionality can disrupt the balance and fairness of the game.
- Progression Blocking Bugs: If a bug prevents you from completing a quest, accessing a certain area, or progressing further in the game, report it immediately.
Still Have Questions? We’re Here to Help!
We understand that encountering bugs can be frustrating, and we appreciate your patience and cooperation in helping us make our games better. For any further assistance or questions regarding bugs, please don’t hesitate to contact our support team. You can reach us through the following channels:
- Phone: 0902476650
- Email: [email protected]
Our dedicated customer support team is available 24/7 to assist you with any issues you may encounter.
Thank you for being a valued member of the VNG gaming community! By working together and reporting bugs, we can create a smoother and more enjoyable gaming experience for everyone.