At VNG Game, we prioritize our community of gamers by providing exceptional customer support. Our goal is to ensure that every player has a smooth and enjoyable experience with our games. Below is our customer support policy, outlining how we assist our users effectively and efficiently.
1. Contact Information
For any inquiries, issues, or feedback, you can reach us through the following channels:
- Phone: +84 902 476 650
- Email: [email protected]
- Visit Us: 139 Võ Văn Kiệt Street, Hoà Long, Bà Rịa, Bà Rịa – Vũng Tàu, Vietnam
2. Support Availability
Our customer support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM (GMT+7)
- Saturday and Sunday: Closed
3. Types of Support
We offer various types of support to cater to your needs:
- Technical Support: Assistance with game installation, account issues, bugs, and troubleshooting.
- Account Management: Help with account recovery, password resets, and managing user settings.
- Feedback and Suggestions: We welcome your thoughts on our games and services to help us improve.
4. Response Time
We strive to respond to all inquiries as quickly as possible:
- Email Support: Responses within 24 hours on business days.
- Phone Support: Immediate assistance during business hours.
5. Support Guidelines
When contacting our support team, please provide the following information to help us assist you better:
- Your in-game username or account ID.
- A detailed description of the issue or question.
- Any relevant screenshots or error messages.
6. Commitment to Community
At VNG Game, we value our gaming community and are dedicated to creating a reliable and engaging environment for all players. Your satisfaction is our top priority, and we appreciate your feedback as we continuously strive to improve our services.
Thank you for being a part of the VNG Game community! For any further assistance, feel free to reach out to us anytime.